Record complaints of any kind of incident centrally in your system via ProBatch 365 Incident Management, and start further processing from there. This allows you to monitor supply chain issues seamlessly and fully integrated in Business Central.

With the YAVEON ProBatch 365 Incident Management App, you can use the following features:

- Create an incident

- Edit incident

- Create follow-on document

With the YAVEON ProBatch 365 Incident Management App, you can use the following features:

An incident document refers to an internal report when a problem is detected, or the report was made by a customer or supplier. The data on items and batches can be automatically retrieved from the document of origin, e.g., an inspection order or a posted purchase delivery can be transferred to the incident document.

You can easily add all necessary information to the incident document. Incident types also classify the incident and specify possible costs. In addition, reasons for complaint, complaint instigator, and the general description of the incident can help to pinpoint the reasons for the incident.

Assign error codes and add a detailed description for each item or batch information.

Then assign immediate, corrective, and preventive measures to define actions that solve the problem, or fix the error.

After reviewing and defining necessary measures, a complaint or credit note is generated for the customer or supplier if necessary. The incident document can now be closed.

Supported Editions:

Essentials and Premium editions of Microsoft Dynamics 365 Business Central

Supported Countries:

DE, US, CA, FR, BE, NL, GB, AU, SE, AT,CH, NO, IT, ES, TR, PA, AR, MX, PT, PE, CO, DA, FI, BR, IS, PL, HK, IN, NZ, AO, AD, BS, BH, BM, VG, CM, KY, CL, CR, HR, CY, CZ, DO, EC, EG, SV, EE, ET, FO, FJ, GE, GH, GR, GT, HN, ID, IE, IM, IL, JP, KE, KR, LV, LT, LU, MG, MT, NA, NG, MK, PR, RO, SN, RS, SG, SK, SI, ZA, TN, UG, AE

Supported Languages:

EN, DE, FR, NL

ProBatch 365 Incident Management

by YAVEON AG